Terms & Conditions
Deposits
- “major dental” (as classified by a health fund as “major dental”) and/or
- appointments booked in with us that are 70 minutes or longer,
the patient must pay a deposit of 30% of the total cost of treatment, which is required to secure the booking (Deposit). For all ALL ON X surgery bookings, 10% of the Deposit is non-refundable even if sufficient notice is given. The remaining balance for ALL ON X surgery and IV Sedation appointments must be paid in full no later than 2 weeks prior to the appointment date.
This deposit policy applies to all surgeries, crowns, and root-canal appointments, which are also classified as “major dental” by most major health funds.
Cancellation Policy
Free Consultations
My Implant Dentist currently offers complimentary cosmetic and implant consultations (Consultation). However, where a patient reschedules their Consultation and does not provide at least 24 hours’ notice, the patient will be charged a Consultation fee of $99 at the time of the rescheduled appointment.
all on X and IV sedation bookings
My Implant Dentist requires a minimum of 7 days’ notice to reschedule ALL ON X and IV Sedation appointments. Where a patient requests to reschedule an ALL ON X and IV Sedation appointment, they must provide a minimum of 7 days’ notice to reschedule that appointment. In the event a patient fails to provide a minimum of 7 days’ notice to reschedule an ALL ON X and IV Sedation appointment, My Implant Dentist has the right to retain 10% of the overall appointment fee to compensate for the lost time of the dental professionals, such as the dentist and anaesthetist involved (Retention Funds). My Implant Dentist has the right to retain the Retention Funds from any deposit or pre-payments paid by that patient.
For All other Cancellations
We require a minimum of 24 hours’ notice for all other cancellations. Failure to provide 24-hour notice will result in the patient incurring a 10% fee based on the total cost of the appointment (Cancellation Fee). My Implant Dentist has the right to retain the Cancellation Fee from any deposit or pre-payments paid by that patient.
It is essential to provide My Implant Dentist with as much notice as possible when rescheduling or cancelling appointments. This is due to the extensive amount of time and preparation involved in preparing for each appointment. It also avoids inconveniencing patients on waiting lists who could have taken the appointment if sufficient notice had been provided.